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Frequently Asked Questions
Got questions? We've got answers.
Everything you need to know about OnNet CRM. Can't find the answer? Talk to our support team.
What is OnNet CRM?
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OnNet CRM is a customer relationship management system that brings together customers, contacts, sales opportunities, deals, notes, calendar, invoices, campaigns, inquiries and support in one place. The goal is to give your company better control of the customer journey – from the first lead through follow-up, deal and invoice.
Who is OnNet CRM for?
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OnNet CRM is designed for companies that want more structure in sales, customer follow-up and internal collaboration. It suits small and medium-sized companies, sales teams, consulting firms, B2B companies and service providers that want to move away from scattered spreadsheets, manual routines and lack of overview.
What can I use OnNet CRM for?
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You can use OnNet CRM to manage customers, contacts, deals, sales processes, invoices, calendar activities, notes, campaigns, inquiries and support requests. The system helps your team work more systematically and follow up customers in an organized way.
Can I store customers and contacts in the system?
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Yes. OnNet CRM lets you create and store both companies and individual contacts with relevant contact information and status. You can filter, search and update them as needed.
Can I manage sales and deals?
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Yes. You can create deals, set a value and expected closing date, and follow the status throughout the entire sales process from lead to won business.
Can I create invoices?
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Yes. From a deal you can create quotes, orders and invoices with line items, prices, VAT and total amounts. The system helps you move seamlessly from sales to invoicing without switching tools.
Does OnNet CRM have a calendar and tasks?
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Yes. The calendar lets you schedule meetings, tasks, deadlines and other activities. This provides better planning and ensures follow-up happens at the right time.
Can I build campaigns?
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Yes. OnNet CRM includes a campaign builder where you can create email content with headings, text and images. You can save campaigns as drafts and schedule them when the sending function is ready.
Can my team use the system together?
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Yes. The system supports multiple users and roles, so team members can collaborate, share information and follow the same process for customer and sales work.
How do support and inquiries work?
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OnNet CRM has an inquiry module where incoming customer requests are displayed with status. You can mark them as open or processed. The support module allows you to submit support requests directly from the system.
How do we pay for the subscription?
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OnNet CRM uses Stripe for subscription payments. Once your subscription is active, you can pay securely through Stripe. You will receive an invoice and receipt for each billing period.
How do we get started?
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The simplest way to get started is to book a demo. You will get a walkthrough of how OnNet CRM works for customers, deals, invoices, calendar, campaigns, analysis and support. After the demo we can help with setup and onboarding.
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